On July first, the Régie du logement will respond to inquiries from tenants and landlords. In Québec, most housing leases end on June 30, with the result that many people move then each year. Although July 1 is a statutory holiday, again this year, the Régie will be just a phone call away so as to respond to information requests on that often frenzied day.
Telephone information service clerks will be on duty July 1, from 8:30 a.m. to noon and from 1 p.m. to 4:30 p.m. Please note, however, that the staff on duty will be reduced and no services will be provided at the counters of the various Régie du logement offices. Our offices will be open on Thursday July 2 during the usual office hours.
To reach the Régie by phone, call the following numbers:
(514) 873-2245 (BAIL)
Elsewhere in Québec
1 800 683-2245 (BAIL)
Rights and obligations
The Régie du logement reminds the public that a new tenant’s right to occupy the premises begins on the first day of the lease. The former tenant has no “grace period” to vacate the premises and remove his or her belongings from the dwelling. The former tenant has an obligation to hand over the dwelling in the condition in which he or she received it.
Circumstances may arise that mean the old tenant’s move is not complete before the arrival of the new occupant. In that case, the old tenant must give the new tenant access to the dwelling. It is recommended to vacate one room, or several rooms if possible, so that the new tenant can put his or her belongings there.
The landlord has the obligation to deliver the dwelling in good condition on the date agreed upon and should therefore check the state of the premises after the departure of the former tenants. He would be wise to establish the terms and conditions for the move by consulting with both the new and the old tenant. The Régie du logement invites all those involved to be courteous and civic-minded, and exercise their rights in a reasonable manner.
We remind you that the interactive voice response system and the website of the Régie du logement (www.rdl.gouv.qc.ca) make it possible to obtain precise, relevant information at any time on the rights and obligations of tenants and landlords.
The Régie du logement is the tribunal with exclusive jurisdiction over rental housing in Québec.
Press release from Portail Québec.